Frequently Asked Questions

Are your treats suitable for both dogs and cats?

Yes! Our treats are biologically appropriate and delicious for both dogs and cats. Whether you have a playful pup or a fussy feline, they’ll love the natural, raw taste.

Can I feed these to my pet every day?

Absolutely! Because they are made with minimal ingredients, they are a healthy, natural addition to your pet's daily diet. We recommend using them as a nutritional boost rather than a complete meal replacement.

What are the different ways I can serve these treats?

Get creative! Our treats are designed to be versatile:

  • As a Reward: Use them whole during training sessions—their high-value, raw aroma makes them perfect for rewarding good behavior.
  • As a Meal Topper: Sprinkle them over your pet’s daily kibble to turn a boring meal into a gourmet feast. It’s the easiest way to boost their protein intake and add excitement to every bowl.
  • The "Hydration Boost": For an extra healthy treat, soak the cubes in a small amount of warm water for a few minutes. It releases a delicious broth, helps with hydration, and softens the texture for older pets.

Why freeze-dried instead of baked?

Freeze-drying is the "gold standard" for pet health. Unlike baking, which uses high heat that can degrade nutrients, freeze-drying locks in 99% of the natural vitamins, minerals, and enzymes. It gives your pet all the benefits of a raw diet with the convenience of a pantry-friendly treat.

How should I store the treats to keep them fresh?

Keep your Pawfect Feast treats in a cool, dry place away from direct sunlight. Once opened, ensure the resealable bag is closed tightly after every "feast" to maintain that signature crunch!

Are these treats safe for pets with allergies?

Our freeze-dried range is minimal ingredients, making them an excellent choice for pets with sensitive stomachs or food sensitivities. However, we always recommend checking the individual product page for full ingredient lists. If your pet has a severe allergy, please consult your vet before introducing new treats.

How long will it take to get my treats?

We know your furry mate is hungry! We ship all orders directly from our NSW warehouse using AusPost. Most orders are dispatched within 24 hours, and you can expect your feast to arrive at your door in 2–5 business days, depending on where you are in Australia.

Do you ship to P.O. Boxes or Parcel Lockers?

Yes, we do! We utilize AusPost, so we can deliver to any P.O. Box, Parcel Locker, or residential address across Australia.

What is your refund and return policy?

We want you and your pet to be 100% satisfied. If you receive a damaged item or if there is an issue with your order, please contact our team within 7 days of delivery. Because our treats are food products, we cannot accept returns on opened bags, but we will happily offer a replacement or store credit if there is a genuine quality issue.

My order hasn't arrived yet. What should I do?

Once your order is dispatched from our facility, you will receive a tracking number via email. If your parcel is taking longer than expected, please check your tracking link first. If it has been more than 7 business days, reach out to our team with your order number, and we will track it down for you immediately.