Product
Are your treats suitable for all dog/cat breeds?
Yes! Our treats are designed for cats and dogs over the age of 6 months, of all breeds and sizes. For smaller pets, we recommend breaking larger treats into bite-sized pieces.
How can I ensure that my pet enjoys the treats?
Our treats are designed with unique shapes and flavors that appeal to pets. We recommend introducing new treats gradually to your pet's diet to monitor their preferences and any potential allergies.
How should I store the pet treats?
To maintain freshness, it is recommended to store our treats in a cool, dry place. For optimal quality, reseal the packaging after each use and consume the treats before the expiration date indicated on the package.
Shipping & Delivery
How much is shipping?
We offer free standard shipping on orders over $100. Otherwise, shipping fee is a flat rate of $15 across Australia.
What is your shipping policy?
We offer standard shipping options for all orders. Typically, orders are processed within 1-3 business days, and delivery times may vary based on your location.
Can I change my shipping address after ordering?
If your order hasn’t shipped yet, contact us ASAP and we’ll update the address for you.
Can I cancel my order if I change my mind?
If your order hasn’t shipped yet, contact us ASAP and we’ll cancel the order for you.
Do you offer local pickup?
Currently, we don’t offer local pickup, but we are exploring this option in select cities.
What should I do if my package is delayed or missing?
If your order hasn’t arrived within the estimated time frame, please contact us and we’ll sort it out right away.
Do you ship internationally?
Currently, we ship within Australia. Stay tuned — we’re working on international shipping options soon!
Returns & Refunds
What is your return policy?
Due to health and safety regulations, we do not offer refunds, returns, or exchanges of any kind, opened or unopened. This ensures the highest hygiene standards for all our customers and their pets.
What if my product arrives damaged or there’s a mistake with my order?
If your order arrives damaged or incorrect, please contact us within 7 days of receiving your package. Email us with your order number and a photo of the issue, and we’ll make it right with a replacement or a refund.